Privacy Policy

Last updated: June 6, 2026

New Hampshire Baskets operates this store and website in order to provide customers with an online shopping, gift basket ordering, and order fulfillment experience. This website is powered by Shopify, which enables us to provide our online store, checkout, payment, order management, and related ecommerce services.

This Privacy Policy describes how we collect, use, disclose, and process personal information when you visit this website, browse products, place an order, send a gift basket to a recipient, use customer support tools, track an order, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you, a recipient, or another individual.

• Contact details, including your name, billing address, shipping address, email address, phone number, and other contact information you provide.
• Recipient information, including the recipient’s name, delivery address, phone number, company name, building details, suite or unit number, delivery instructions, and other information needed to prepare, fulfill, deliver, and support a gift basket order.
• Gift-message information, including personalized greeting messages, notes, or card messages that you choose to include with an order.
• Order and transaction information, including products viewed, products added to cart, gift baskets purchased, order history, delivery selections, order status, returns, cancellations, and related transaction details.
• Payment information, including payment method details, transaction confirmations, billing information, and other payment-related information processed through Shopify and payment service providers.
• Account information, including account login details, preferences, settings, and related customer account information if you create an account.
• Communications with us, including information you provide through customer support, phone calls, support widgets, contact forms, order questions, delivery inquiries, or other communications.
• Device and technical information, including IP address, browser type, device type, operating system, network connection, referring pages, and other technical identifiers.
• Usage information, including information about how you interact with this website, products, checkout, order tracking tools, support tools, marketing communications, and other website features.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you when you visit this website, create an account, place an order, provide recipient information, include a personalized message, contact support, or otherwise provide information to us.
• Automatically through this website, including through cookies, pixels, log files, analytics tools, and similar technologies.
• From Shopify and other service providers that help operate this website, process orders, process payments, provide customer support, analyze website use, or support ecommerce functionality.
• From fulfillment providers, delivery partners, couriers, and related service providers involved in preparing, coordinating, delivering, or supporting gift basket orders.
• From partners, affiliates, or other third parties where permitted by law.

How We Use Personal Information

Providing and Improving the Website

We use personal information to operate this website, provide ecommerce functionality, display products, process orders, manage customer accounts, improve website performance, and support the shopping experience.

Order Processing and Payment

We use personal information to process purchases, verify payment, confirm orders, send order communications, prevent fraud, manage refunds or cancellations where applicable, and maintain transaction records.

Gift Basket Fulfillment and Delivery

We use buyer and recipient information to prepare, coordinate, fulfill, and deliver gift basket orders within New Hampshire. This may include using recipient names, delivery addresses, phone numbers, company names, building details, delivery instructions, and gift-message information.

Recipient Information and Gift Messages

Because this website is used for gifting, buyers may provide personal information about recipients. We use recipient information only as needed to prepare, deliver, confirm, and support the order. Personalized greeting messages are used to complete the gift experience and may be included with the order as provided by the buyer.

Alcohol or Regulated Products

Some gift baskets or add-ons may include alcohol where permitted by law and available for the recipient’s delivery location. Where applicable, personal information may be used to confirm eligibility, support lawful fulfillment, coordinate delivery, or comply with legal obligations related to regulated products.

Customer Support and Order Tracking

We use personal information to respond to questions, provide customer support, assist with product selection, address delivery inquiries, support order tracking, and communicate with customers about orders, delivery status, substitutions, or service issues.

Marketing and Advertising

We may use personal information for marketing, advertising, promotional communications, analytics, and customer engagement where permitted by law and based on your communication preferences.

Security and Fraud Prevention

We use personal information to help protect this website, detect and prevent fraud, secure transactions, authenticate users, monitor suspicious activity, and enforce applicable terms and policies.

Legal and Compliance Purposes

We may use personal information to comply with applicable laws, respond to valid legal requests, maintain business records, resolve disputes, enforce our terms, and protect our rights, property, customers, recipients, service providers, and others.

How We Disclose Personal Information

We may disclose personal information as reasonably necessary to operate this website, process orders, provide services, fulfill delivery, and comply with legal obligations.

• With Shopify, which hosts and supports the ecommerce functionality of this website.
• With payment processors, fraud prevention providers, and financial service providers as needed to process payments and secure transactions.
• With fulfillment providers, delivery partners, couriers, and logistics providers as needed to prepare, coordinate, deliver, and support gift basket orders.
• With customer support providers, support widget providers, order tracking providers, technology vendors, hosting providers, analytics providers, and other service providers that perform services on our behalf.
• With marketing and advertising partners where permitted by law and subject to applicable privacy choices.
• With affiliates, related entities, or business partners where reasonably necessary to operate and support the business.
• When you direct us, consent to the disclosure, or intentionally provide information for a specific purpose.
• In connection with a business transaction, such as a merger, acquisition, financing, restructuring, sale of assets, or similar transaction.
• When required or permitted by law, including to comply with legal obligations, respond to lawful requests, protect rights and safety, prevent fraud, or enforce terms and policies.

Relationship with Shopify

This website is powered by Shopify. Shopify provides the ecommerce platform that allows us to operate this online store, process orders, support checkout, and manage related store functionality. Shopify may collect and process personal information about your access to and use of this website in order to provide, improve, and secure its services.

Shopify may also process personal information independently in accordance with its own privacy practices. Visitors and customers may review Shopify’s privacy materials through Shopify’s own website.

Cookies and Similar Technologies

This website may use cookies, pixels, tags, log files, and similar technologies to operate the website, remember preferences, support cart and checkout functionality, analyze website performance, improve services, and support advertising where permitted by law.

You may be able to manage cookies through your browser settings. Blocking or deleting cookies may affect certain website features, including cart, checkout, account, personalization, analytics, or support functions.

Third-Party Websites and Links

This website may contain links to websites, platforms, or services operated by third parties. If you access third-party websites or services, their privacy practices are governed by their own policies. We are not responsible for the privacy, security, or content practices of third-party websites that we do not control.

Children’s Data

This website is not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If we learn that we have collected personal information from a child where parental consent is required, we will take reasonable steps to delete it where required by law.

Security and Retention of Personal Information

We use reasonable administrative, technical, and organizational measures intended to help protect personal information. However, no website, system, transmission, or storage method is completely secure, and we cannot guarantee perfect security.

We retain personal information for as long as reasonably necessary to provide services, fulfill orders, support delivery and customer service, comply with legal obligations, maintain business records, resolve disputes, prevent fraud, enforce terms, and support legitimate business operations.

Your Rights and Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information. These rights may include the right to request access to personal information, request correction, request deletion, request portability, restrict or object to certain processing, or opt out of certain uses of personal information.

These rights may be subject to limitations, exceptions, identity verification, and legal retention requirements. To make a privacy-related request, please contact us through the contact methods listed on this website.

Managing Communication Preferences

You may opt out of promotional emails by using the unsubscribe option included in those emails, where available. Even if you opt out of promotional communications, we may still send non-promotional messages related to orders, delivery, account activity, customer support, security, legal notices, or other transaction-related matters.

State Privacy Rights

Depending on your state of residence, you may have additional privacy rights under applicable state privacy laws. These rights may include the ability to request access, correction, deletion, portability, or information about certain disclosures of personal information.

We will review privacy requests in accordance with applicable law. We may need to verify your identity before fulfilling certain requests.

International Transfers

We may transfer, store, and process personal information outside the state, province, or country where you live. These locations may have privacy laws that differ from those in your jurisdiction.

Complaints

If you have concerns about how we process personal information, please contact us through the Contact Us page or other contact methods listed on this website. We will review and respond to privacy-related concerns as required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, legal requirements, or business operations. The revised policy will be posted on this website with an updated date.

Contact

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact New Hampshire Baskets through the Contact Us page on this website.

Phone support: (603) 691-6950