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Last updated: June 6, 2026
New Hampshire Baskets takes care in preparing and coordinating gift basket orders so they arrive in appropriate condition and presentation. This policy explains how damaged, missing, delayed, undeliverable, substituted, or otherwise disputed orders are reviewed, and outlines situations where refunds, replacements, credits, or other resolutions may not be available.
New Hampshire Baskets provides gift basket delivery within New Hampshire using a next-day delivery model. Products may contain a mix of shelf-stable, perishable, seasonal, alcoholic, or specialty items depending on the product selected and availability for the recipient’s delivery location.
Because many orders are prepared for a specific recipient and delivery date, eligibility for a refund, replacement, credit, redelivery, or other resolution depends on the order condition, delivery outcome, product type, recipient circumstances, and supporting documentation.
If an order arrives damaged, defective, or missing items, the issue must be reported by the purchaser or recipient within the applicable timeframe:
Clear photos of the damaged item or items, the full gift basket, and the original packaging may be required so customer service can properly assess the issue.
Once the required information is received, customer service will review the claim and determine whether a replacement, store credit, refund, partial refund, redelivery, or other resolution may be appropriate.
Submitting a claim does not guarantee a refund, replacement, credit, or other resolution.
Refunds, replacements, credits, or other resolutions may not be available in the following situations:
Substitutions made in accordance with our substitution standards are not considered defects when the overall intent, value, and presentation of the gift basket are maintained.
Gift basket items may vary based on product availability, supplier availability, seasonality, delivery timing, legal restrictions, and operational requirements.
If substitutions are necessary, New Hampshire Baskets aims to maintain the overall intent, value, and presentation of the selected gift basket. Substituted items may differ in brand, flavor, packaging, variety, color, or appearance.
Product images and descriptions are intended to represent the general style and contents of a gift basket, but they do not guarantee that every item will be identical where substitutions are required.
Orders are prepared specifically for each customer and recipient, and many items cannot be reused or resold. As a result:
If an order cannot be delivered due to customer or recipient circumstances, re-delivery or re-shipping may be offered at the purchaser’s expense at the discretion of New Hampshire Baskets.
For offices, institutions, apartments, hotels, condominiums, gated communities, hospitals, campuses, and managed properties, delivery may be completed at a reception desk, mailroom, concierge, security desk, front desk, loading area, or other location accepted by the building, courier, delivery partner, or carrier.
Once an order is accepted by an authorized building representative, front desk, reception area, mailroom, concierge, or similar location, the order may be considered delivered.
New Hampshire Baskets is not responsible for delays, loss, damage, failed internal handoff, or recipient retrieval issues that occur after delivery has been completed to an accepted building location.
Some products or add-ons may include alcohol or restricted items where permitted by applicable law and available for the recipient’s delivery location.
Orders containing alcohol or restricted items may be subject to additional delivery requirements, including adult signature, age verification, recipient availability, or delivery restrictions.
If an alcohol or restricted-item delivery cannot be completed because legal requirements are not met, the recipient is unavailable, age verification fails, delivery is refused, or delivery restrictions apply, refunds, replacements, credits, or redelivery may not be available.
Some gift baskets may include food, beverages, chocolate, fruit, cheese, baked goods, or other perishable or temperature-sensitive items. Product condition may be affected by weather, delivery timing, recipient availability, storage conditions, and handling after delivery.
The purchaser is responsible for providing accurate recipient information and ensuring the recipient can retrieve and properly handle perishable items after delivery where appropriate.
New Hampshire Baskets is not responsible for spoilage, deterioration, melting, temperature exposure, or product quality issues caused by recipient unavailability, delayed retrieval, incorrect delivery information, or improper storage after delivery.
Orders begin processing shortly after payment is submitted. Customers should contact customer service promptly after placing an order if an address change, correction, cancellation, recipient update, personalized message update, or other change is needed.
If an order change is accepted, additional charges may apply depending on the requested change, product type, delivery location, and timing.
New Hampshire Baskets uses a next-day delivery model within New Hampshire. Delivery dates, delivery windows, transit times, and timing estimates are not guaranteed unless expressly stated otherwise in writing by New Hampshire Baskets.
Delivery availability is confirmed at checkout based on the recipient’s New Hampshire delivery location, product availability, and applicable delivery requirements.
Refunds, replacements, or credits may not be available for delays caused by weather, traffic, courier or carrier disruptions, recipient unavailability, incorrect delivery information, building access issues, public emergencies, force majeure events, or other circumstances outside our control.
New Hampshire Baskets is not responsible for refunds, replacements, credits, redelivery, or other resolutions related to delays, non-delivery, failed delivery attempts, or service interruptions caused by circumstances beyond our reasonable control.
These circumstances may include weather events, natural disasters, road closures, carrier or courier disruptions, public emergencies, labor disruptions, supply shortages, technology outages, payment processing issues, building access restrictions, security procedures, or other events that affect preparation, fulfillment, delivery, or customer support.
To report a delivery issue, damaged item, missing item, incorrect order, or other concern, contact customer service through the contact methods listed on this website.
When contacting customer service, please include:
For assistance with an order, delivery issue, product concern, substitution question, or order tracking issue, please contact New Hampshire Baskets through the Contact Us page, support widget, order tracking widget, or phone support listed on this website.
Phone support: (603) 691-6950
