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Delivery Policy

Last updated: June 6, 2026

Overview

New Hampshire Baskets provides gift basket delivery within New Hampshire. Delivery availability is confirmed at checkout based on the recipient’s address, product eligibility, delivery requirements, and applicable delivery conditions within our service area.

We prepare and coordinate orders based on recipient address, product availability, delivery requirements, routing, and order details provided at checkout. Available delivery information and estimated delivery dates are shown during checkout where applicable.

Orders over $100 may qualify for free delivery within New Hampshire, subject to checkout confirmation, product eligibility, delivery location, and any applicable site terms or restrictions.

Order Processing

Orders begin processing shortly after payment is confirmed. Customers requesting an address correction, recipient update, order change, personalized message update, or cancellation should contact customer service as early as possible.

Once preparation, fulfillment, substitution, or delivery coordination has begun, changes or cancellations may no longer be possible.

During holidays, peak periods, or high-volume periods, order changes may require additional notice and may not be available.

Delivery Timing

New Hampshire Baskets uses a next-day delivery model for eligible gift basket orders within New Hampshire.

Delivery dates shown at checkout are estimates and are not guaranteed delivery times. Exact delivery timing may vary due to routing, traffic, weather, recipient availability, building access, security procedures, courier or carrier performance, product availability, and operational capacity.

Residential deliveries typically occur by end of day. Business, office, institutional, and managed-property deliveries typically occur during standard business hours where possible.

Delivery Completion

Deliveries do not require a signature unless otherwise stated or required due to product type, delivery location, alcohol content, age verification, building requirements, or applicable delivery rules.

Orders may be left in a safe location or delivered to a recipient, building representative, concierge, reception desk, security desk, front desk, mailroom, loading area, or other building-approved receiving point where appropriate.

Once proof of delivery has been obtained, or the order has been accepted by the recipient, building representative, reception desk, mailroom, concierge, security desk, front desk, or other authorized receiving location, the order may be considered delivered.

Office, Building, and Managed Property Deliveries

Deliveries to offices, institutions, apartments, condominiums, hotels, hospitals, gated communities, campuses, and managed properties may be completed through reception, mailroom, concierge, security, front desk, loading area, or another building-approved receiving point.

Customers are responsible for providing complete delivery details, including company name, department, suite or unit number, recipient phone number, building instructions, access codes where appropriate, and any other information needed for delivery.

New Hampshire Baskets is not responsible for delays, loss, damage, failed internal handoff, or recipient retrieval issues that occur after delivery has been completed to a building-approved receiving point or authorized representative.

Incorrect or Incomplete Address Information

Customers are responsible for providing a complete and accurate delivery address at the time an order is placed.

  • Address changes must be requested promptly after ordering and before preparation, fulfillment, or delivery coordination begins.
  • Orders with incorrect or incomplete address information may be delayed, misdelivered, returned, or undeliverable.
  • Refunds, replacements, credits, or redelivery may not be available for orders affected by address errors, missing suite or unit numbers, incorrect recipient information, or incomplete delivery instructions.
  • Additional fees may apply if a correction, reroute, redelivery, or replacement is available.

Service Area Review

Some addresses within New Hampshire may require additional delivery review before fulfillment proceeds. Delivery availability is confirmed at checkout, but certain delivery locations may still require additional coordination due to product type, delivery access, routing, or operational requirements.

If an address requires additional delivery coordination or fees, customer service may contact the purchaser before fulfillment continues. If delivery cannot be completed to the address provided, the order may be modified, delayed, cancelled, or treated as undeliverable depending on the circumstances.

Undeliverable Orders

Orders may be considered undeliverable when delivery cannot be completed due to incorrect or incomplete address information, recipient unavailability, refused delivery, restricted access, unsafe conditions, failed age verification where applicable, or circumstances outside our control.

  • Refunds may not be issued for undeliverable orders caused by customer or recipient circumstances.
  • Re-delivery may incur additional fees and is not guaranteed.
  • Perishable items may need to be remade and cannot always be recovered, reused, or resold.
  • Incorrect or incomplete address information remains the customer’s responsibility.
  • Orders containing alcohol or restricted items may not be eligible for redelivery if legal or delivery requirements cannot be met.

Perishable and Time-Sensitive Products

Some gift baskets may include perishable, seasonal, temperature-sensitive, or time-sensitive components, including food, beverages, chocolate, fruit, cheese, baked goods, or other specialty items. These items are selected and prepared with delivery timing and product condition in mind.

If a perishable component is unavailable or not suitable for delivery conditions, it may be replaced with an appropriate alternative at our discretion to protect quality, presentation, and successful delivery.

Customers are responsible for ensuring that the recipient can retrieve and properly handle perishable items after delivery where appropriate. New Hampshire Baskets is not responsible for spoilage, melting, deterioration, or product condition issues caused by recipient unavailability, delayed retrieval, incorrect delivery information, or improper storage after delivery.

Substitutions

Because some items are seasonal, perishable, supplier-dependent, legally restricted, or subject to availability, substitutions may occasionally be necessary. When substitutions are made, New Hampshire Baskets aims to maintain the overall value, theme, intent, and presentation of the order.

Substituted items may differ in brand, flavor, packaging, variety, color, or appearance. Product images and descriptions are intended to represent the general style and contents of a gift basket, but they do not guarantee that every item will be identical where substitutions are required.

Due to product availability, delivery timing, and order volume, customers may not always be contacted in advance regarding substitutions.

Alcohol and Regulated Products

Some products or add-ons may include alcohol or other regulated products where permitted by applicable law and available for the recipient’s New Hampshire delivery location.

Delivery of alcohol or regulated products is subject to applicable federal, state, local, and other applicable laws depending on the delivery destination and product selected.

Age verification, adult signature, recipient availability, and additional delivery requirements may apply where required. Failed delivery due to age verification, recipient unavailability, refusal, restricted access, or applicable delivery requirements may not be eligible for refund, replacement, credit, or redelivery.

External Factors

Delivery schedules may be affected by circumstances beyond our control, including weather conditions, traffic, road closures, courier or carrier disruptions, labor disruptions, holidays, public emergencies, building access restrictions, security procedures, supply shortages, payment processing issues, technology outages, or transportation network issues.

New Hampshire Baskets is not responsible for refunds, replacements, credits, delays, failed delivery attempts, or non-delivery caused by circumstances outside our reasonable control.

Order Tracking

Customers may use the order tracking widget available on this website to check available order and delivery status information. Tracking information may depend on the delivery method, courier, carrier, fulfillment stage, and available system updates.

Tracking information is provided for customer convenience and may not always reflect real-time delivery movement or final delivery timing.

Questions or Support

For answers to common delivery questions, please refer to our FAQ page. For order-specific assistance, customer service is available through the contact methods listed on this website, including the support widget, order tracking widget, Contact Us page, and phone support.

Phone support: (603) 691-6950